METHOD AND APPARATUS FOR IMPROVED MAN-MACHINE INTERACTIONS

Smart overview of the Invention

An advanced voice-interactive platform has been developed to enhance man-machine interactions by allowing users to register securely with a provider and have their physical conditions monitored. This system replaces traditional human interactions, offering a fault-tolerant and adaptive experience that improves with each user interaction. The technology is particularly relevant in environments that require personal and sensitive client interactions, such as medical, legal, banking, or governmental settings.

Background

Existing automated client interaction systems, like interactive voice-response units (IVRUs), are limited in scope and pre-scripted, which fails to meet the demands of complex and sensitive interactions. In many professional fields, clients prefer human interaction due to the personal nature of their needs. However, a digital workforce could manage a significant portion of repetitive tasks, reducing time and costs associated with manual processes. The rapid advancement of artificial intelligence (AI) tools offers new possibilities for automating these interactions effectively.

Implementation

The system employs two main voice-responsive avatars. The first avatar assists users in registering with service providers, while the second monitors physical conditions like blood pressure. These avatars analyze user interactions using a large language model (LLM) to improve performance continuously. In medical contexts, the avatars facilitate processes such as informed consent and monitoring vital signs through devices that communicate data securely over a network.

Technical Features

The avatars communicate in multiple languages using natural language models and can handle unexpected events or errors by involving human staff when necessary. This setup reduces processing times and network latency. The system also includes computing hardware programmed to implement these methods, ensuring efficient operation within a digital workforce framework.

Advantages

By utilizing these avatars, organizations can build a dynamic corporate memory that enhances interaction handling, protocol usage, and emotional intelligence over time. The system's multilingual and mobile capabilities make it scalable and adaptable across various environments. This holistic approach supports the strategic implementation of a digital workforce that is both viable and widely accepted.